Cancellation Policy

Cancellation Policy

  • Cancellation Charges-
    • 25% if cancelled four days in advance.
    • 50% if cancelled two or three days in advance..
    • 50% if few of the total booked rooms are cancelled.
    • 100% if cancelled 24hrs prior to booking or on the same day.
    • Credit/Debit card cancellations will be charged 5% extra.

 

  • For Groups/for Special Celebration Dates(24th, 25th, 30th & 31st of December & Long Weekends)-
    • 25% if cancelled forty five days in advance.
    • 50% if cancelled thirty days in advance.
    • 50% if few of the total booked rooms are cancelled.
    • 100% if cancelled fifteen days in advance or later.
    • Credit/Debit card cancellations will be charged 5% extra.

 

  • Confirmation/cancellation policy for weddings and large celebrations-
    • 25% of the total room tariff at the time of the confirmation of the booking.
    • 100% of the total room tariff and chartering cost four months in advance.
    • 80% of the balance of total expected budget 45 days in advance.
    • If not complied to, the booking can be cancelled.
    • Full payment done before check in (25% Booking confirmation/50% before2 Mont of celebrations and 25% before 7 days of celebration)

 

  • In case of any cancellation the service tax of 12.36% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month-
    • Total advance paid will be retained if cancelled anytime between 3 months prior to the date.

 

  • Any case postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy-
    •  Refunds  only  through  cheque  for bookings made by cash/ cheque/ bank transfer.
    • Online refunds for bookings made through the website usually take 7-10 working days.
    • Credit/debit card online refunds will only be made against credit/debit card booking and days usually take 15 working.
    • The original receipt must be presented for processing the refund.
    • Credit/debit card cancellations will be charged 5% extra.